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Service Guarantee

RUK's after-sales network covers the world, with more than 80 professional dealers and powerful international after-sales network.The after-sales service team provides 24H online service through telephone, email, Skype or other online communication APPs.  We have a perfect after-sales service system and installation instructions and videos, professional engineers responsible for overseas market after-sales.  If you have any questions, please feel free to contact our engineers on line and we will give you a reply and guidance as soon as possible.

service team

Service policy  

RUK has always advocated the concept of winning with service, service with heart and sincerity, established the global 24-hour online service and foreign distribution book service network, and took the lead in implementing the Internet of things, online technical services, lifelong technical support and lifelong free software upgrade services in the industry.

Quality assurance  

The machine is tested 72 hours before leaving the factory to ensure its stability.

After-sales service commitment  

Product quality warranty policy, 3 years warranty, and lifelong technical support.  If users have any feedback on product problems, communicate and solve them in time.

1. The agent will give 5% commission rebate for 15 units a year in accordance with the agency price regulation, and give the agent a lump-sum rebate at the end of the year

2. Agents can use our RUK brand for exclusive sales locally, and get our full after-sales support.

3. Brand promotion support: publish news, advertisements, etc. about the cooperation between agent brands and customers on various websites.

4. The agent will receive a formal agency agreement and an exclusive agency certificate authorized by the RUK brand.

5. The main parts of the RUK machine purchased by the agent are valid within three years of the warranty period.


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