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  • Does this machine have any certificates?

    Yes, this machine has passed European CE, ISO9001 certificate and meets Safety Standard.

  • How about the warranty time?

    Three years. But if there is any need pls be free to contact us, we will try our best to meet your needs.

  • How about the installation of the machine and the after-sales service?

    We offer machine manual and software manual instructions for each set of machine, also offer videos for your reference and 24-hour online technical support. All of these supports are free, we will be there until you can operate the machine fluently.

  • What languages are supported?

    Currently, courses are available in English, Russian, Polski, French, Português, Deutsch. Additional languages will be added in the future. If a course in a specific language is desired, please submit your request.

  • Should I prepare a computer?

    You could buy the computer from us or from local market.

  • What's the package?

    Film packaging+wooden case. Fumigation-free plywood case is also available.

  • Does this machine have any certificates?

    Yes, this machine has passed European CE, ISO9001 certificate and meets Safety Standard.

  • How to operate this machine?

    We can provide operating video, user manual or telephone calls to help you. All these are written or spoken in English at present. On-site service is also available. There is no complicated operation nor special requirement for operator, operating is easy.

  • What's the warranty policy?

    Standard warranty is 12 month upon delivery. three years for core parts: motor, control board, guide rail. But if there is any need pls be free to contact us, we will try our best to meet your needs.

  • What is the shipping cost from China to my country?

    It depends on the distance between you and the seaport. We offer door-to-door service as long as you pay the relevant cost. For the sea shipping cost, you can ask for our advice or you can get it from the freight forwarder.

  • How to judge if this cutting machine is suitable for me or not?

    First, you should share about your material (L*W*H, breathable or not) and other specific requirements, such as additional drawing function, punching holes function, etc. We will make the first round judgment based on our experience. If necessary, we will make a demo cutting for you, then we will share the video with you and discuss the possible solution.

  • Where is your factory located? How can I get there?

    Our factory is based in Ningbo, Zhejiang province, China. You can fly to Ningbo directly. We can pick you up at the air station or train station.